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Eindhoven Stochastics Seminar
Mar 10, 15:45 - 16:45
Wouter de Vries (KPN)
Artificial intelligent processes for people
About 75 years after the first prudent attempts to capture artificial intelligence in conceptual models, the field is now an exuberant and flourishing domain. Many ingenious applications find their way to consumers and businesses, as well as the telecommunications sector. Through some appealing examples, such as image recognition and speech recognition, this lecture gives an impression of what artificial intelligence is about. In addition, some insights are given from the founding fathers of artificial intelligence (e.g. Alan Turing and Geoffrey Hinton).
The second part of the lecture gives an overview of applications of artificial intelligence and machine learning in the customer processes at KPN, e.g. personalized offerings (next best action), cognitive chatbots and service diagnostics. A recent study in collaboration with TU Delft into the optimization of the KPN assurance process using various reinforcement learning techniques and Markov decision processes will be highlighted.